Refund Policy
Refund & Return Policy
Last Updated: September 3, 2026
Thank you for shopping with Gloom & Candy Bazaar. Because many of our products are custom printed or made to order, please review our policy carefully before purchasing.
Made-to-Order & Custom Items
Most Gloom & Candy Bazaar products are created specifically for you after your order is placed. Because of this, we generally do not accept returns, exchanges, or refunds for change of mind, ordering the wrong size, choosing the wrong color, or no longer wanting the item.
Please review all product descriptions, sizing information, colors, personalization details, and order information before completing your purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photos of the item
- A photo of the packaging when applicable
Once reviewed, we may offer a replacement, store credit, or refund, depending on the situation.
You will not be responsible for replacement costs when the mistake was made by Gloom & Candy Bazaar or one of our production partners.
Sizing Issues
Customers are responsible for selecting the correct size before purchasing. Measurements and size charts are provided whenever possible to help you choose.
We cannot offer refunds or exchanges simply because an item does not fit as expected when the correct size ordered was delivered.
If we accidentally send you a different size from the size listed on your order confirmation, please contact us so we can correct it.
Order Changes & Cancellations
Because orders may enter production quickly, cancellation or modification requests must be submitted as soon as possible after ordering.
We cannot guarantee that an order can be changed or canceled once production has begun.
Once an item has entered production, the order is considered final.
Personalized & Custom Designs
Personalized products, custom names, custom images, custom text, special requests, and other made-for-you products are final sale unless they arrive damaged, defective, or significantly different from what was ordered.
Please double-check all spelling and customization details before submitting your order.
Gloom & Candy Bazaar is not responsible for customer-submitted spelling mistakes or incorrect information.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Custom or personalized merchandise
- Made-to-order products
- Clearance or final-sale merchandise
- Gift cards
- Items that have been worn, washed, altered, stained, or damaged after delivery
- Items returned without prior authorization
Approved Returns
If we approve a return, the item must be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Free from stains, odors, pet hair, makeup, deodorant, or other damage
Do not send merchandise back without contacting us first.
Unauthorized returns may not qualify for a refund.
Return Shipping
Unless the return is the result of an error by Gloom & Candy Bazaar, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning an approved item.
Refunds
Once an approved return or refund request has been reviewed, we will notify you of the decision.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund is processed for your bank or card provider to post the funds to your account. Processing times vary by financial institution.
Lost, Stolen, or Missing Packages
If tracking shows that your package is still in transit or appears lost, please contact us so we can help determine the next steps.
If a package is marked as delivered but cannot be located, customers should first:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Allow an additional 24–48 hours in case the carrier marked the package delivered early.
We will do our best to assist, but we cannot guarantee refunds or replacements for packages confirmed as successfully delivered to the address supplied at checkout.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
Gloom & Candy Bazaar is not responsible for orders delivered incorrectly because of an address entered incorrectly during checkout.
If you notice an error, contact us immediately. We will try to update the order if it has not already shipped.
Sale Items
Unless otherwise stated, final-sale and clearance merchandise cannot be returned or refunded.
Contact Us
Questions about an order, refund, replacement, or return?
Please contact:
Gloom & Candy Bazaar
Email: gloomandcandybazaar@gmail.com
Order Support: Please include your full name and order number.
We want you to love what you ordered. If something genuinely went wrong with your purchase, reach out and give us the opportunity to make it right.
Gloom & Candy Bazaar
Wear your mood. Break the mold. Stay weird.
You should also make sure this policy complies with the consumer-protection laws that apply where you sell, since mandatory refund rights can override store policy.